Held Hostage By Tech?
What will be the lasting impression you leave on your clients once your professional relationship comes to an end?
We do solemnly swear to do everything in our power to make sure you remember our name with nothing but joy, success and perhaps a little humour.
Kristina has been working this week with someone who has been screwed over by a contractor they trusted to help them run their business online. Our client doesn't love tech, and has no need to love tech - that's not what she's in business for.
Instead, she paid someone else to love her systems and software for her, so she could continue to grow her business doing what she does best.
For the past few months, Kristina has been untangling the mess the contractor has left behind them. A string of over complicated processes, important elements of her business hidden in hard-to-find places and functions which do work, but only when handled with care and not touched by others who couldn't possibly untangle the spaghetti of automations and loops and whirls to do something simple.
That is not how we do things here at Kristina Smith VBS.
We simplify processes.
We make it easy to grow and ensure your systems are built to enhance the growth adventure.
And we never, EVER hold clients hostage with their tech.
We understand that not everyone loves tech as much as us. Not everyone wants to know exactly how we did something. But if they did? We'd tell them. We'd show them how.
We create hundreds of personalised "how to" videos every year for our clients so they know how to handle things up themselves if they ever needed to. Other Online Business Managers tell us we're crazy for "giving away our secrets". We think that's rubbish - when our clients want to know how to do something, showing them only helps build a stronger working relationship and shows them they can trust us with their business.
And if our working relationship ever comes to an end as they sometimes naturally do, we'll make sure to hand over everything in pristine condition, with easy-to-follow instructions on how to take care of, and continue to grow, their business tech. We'll also make sure they know the door is always open if they ever need help figuring out something we set up for them.
If you've ever experienced this when relying on a someone to support you and do the right thing in your online business, please know, this is not how it's supposed to be done.
We've got your back.
And hey, if you're one of our clients reading this right now, you'll know exactly what we're talking about with our "how to" videos - drop us a comment below if you've found them helpful!
More about Kristina
Fuelled by lemons, sunshine and a terrible sense of humour, Kristina is a lover of all things Simplero, systems and tech. She spends her days helping business owners build, nourish and grow their online communities and memberships using her not-so-secret weapon - the all-in-one platform Simplero.
Kristina's support allows her clients to spend more time doing their thing, creating an income and serving their crowds, and less time losing their zing in the dull, behind the scenes stuff that is required to run a business online.
An intuitive wing-woman, sounding board and loudest cheerleader for her clients, Kristina’s proactive approach and enthusiasm is infectious and makes the leap to outsourcing and growing your team feel effortless.